TorqueTranscript
Every call.
Answered.
Always.
Torque answers your service department's inbound calls in the time it takes a customer to unbuckle their seatbelt — booking appointments, handling recalls, and routing parts inquiries with zero hold time.
First-Call Resolution
Avg. Pickup Time
Calls Handled Yesterday
The Call Abandonment
Crisis Is Costing You.
Weekly call abandonment rate by day, fixed-ops average across 1,200+ rooftops.Source: NADA Dealership Operations Report 2024
Analyst Commentary
"Friday afternoons and Saturdays represent the highest-value inbound windows for fixed-ops — and consistently the worst-staffed. The average dealer group loses $23,000–$41,000 per month in abandoned service revenue they never even know they're losing."
Cox Automotive Research
Fixed-Ops Benchmark Study, Q3 2024
of service calls go unanswered during peak hours
NADA 2024average revenue lost per abandoned service call
Cox Automotivemore likely to lose a customer after first missed call
Cox AutomotiveHear It Handle a
Recall Inquiry.
This is an unscripted simulation of Torque handling an NHTSA recall call. No hold music. No transfer. Resolved in under 2 minutes.
RECALL INQUIRY — 2023 F-150
Inbound / Service Lane
Handle Time
1:47
Recall Resolved
Yes
Appt Booked
Wed 10AM
Escalation
None
Full Transcript
Yeah I got a recall notice in the mail — something about a fuel pump?
I can look that up. What's the last 8 of your VIN?
Uh... 4K203781.
Got it. That's the NHTSA 23V-447 recall — fuel pump relay. Parts are in stock at your dealer.
How long does it take?
About 45 minutes. No charge to you — fully covered under the recall. Want me to book it?
Yeah let's do it.
Booked for Wednesday 10 AM. You're confirmed. Safe to drive in the meantime.
Run Your
Revenue Model.
Adjust your actual call volume and see how Torque impacts your bottom line in real time.
Projected Annual ROI
Revenue recovered + headcount savings over 12 months
Abandoned Calls / Mo
Torque recovers 72% of these
Recovered Revenue / Mo
Based on your avg RO value
Headcount Savings / Mo
vs. 1 additional BDC rep
CSI Score Lift
Projected from reduced hold time
* Projections based on NADA industry averages and Torque customer cohort data. Individual results vary.
Audit Your
Call Volume.
We'll analyze your current call patterns and show you exactly where revenue is leaking — no commitment required.
2025 Fixed-Ops AI Report
34 pages. NADA and Cox Automotive data. Call abandonment benchmarks by brand, region, and rooftop size.
Trusted by Fixed-Ops Teams At
AutoNation
18 rooftops · Southeast
Hendrick Auto
12 rooftops · Mid-Atlantic
Penske Automotive
9 rooftops · Midwest
Asbury Group
7 rooftops · Southwest